Bilingual Multichannel Support Specialist

Colonial Group; Neenah, Northern (WI, KY); Hybrid; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Alta Resources is seeking a Bilingual Customer Care Representative to deliver best-in-class service and sales support to customers using a consultative approach. The role involves inbound/outbound calls, email, chat, and other channels, while maintaining accurate CRM data and reporting.

You will resolve issues, provide product assistance, and explore sales opportunities in a fast-paced team environment, leveraging your fluency in Spanish and English (or other language pair) to ensure customer

Qualifikationen

• Fluency in Spanish & English or French & English or German & English as required by role.
• Experience in customer service, sales, training, or member retention preferred.
• Ability to quickly learn programs and product knowledge while talking to customers on the phone.

Aufgaben

• Provide exceptional customer service and sales support via phone, email, chat, and social channels.
• Troubleshoot issues, offer solutions, and gather necessary information for CRM records.
• Enter data accurately and maintain reports in client systems and internal tools.
• Identify potential sales opportunities and upsell related products.
• Deliver professional communications, build relationships, and meet performance metrics.

Kenntnisse

Bilingual Spanish-English

Customer service

Communication skills

Problem solving

Multitasking

Ausbildung

High school diploma or GED

Post-secondary education preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

CRM software

Jobbeschreibung

Alta Resources is seeking a Bilingual Customer Care Representative to deliver best-in-class service and sales support to customers using a consultative approach. The role involves inbound/outbound calls, email, chat, and other channels, while maintaining accurate CRM data and reporting.

You will resolve issues, provide product assistance, and explore sales opportunities in a fast-paced team environment, leveraging your fluency in Spanish and English (or other language pair) to ensure customer