Bilingual Spanish Sales Support Specialist

CampusPoint; Westminster (CO); Hybrid; USD 2,892,000 - 4,120,000; Full time

Job summary

CampusPoint in Westminster, CO is seeking a Sales Support Specialist to drive customer retention and satisfaction by proactively engaging with clients, addressing needs, and reducing churn. The role requires office presence three days a week with some remote work, strong communication, Salesforce expertise, and bilingual Spanish/Portuguese proficiency; compensation is $25.45 per hour.

Responsibilities include outbound outreach, issue ownership, data analysis, and collaboration with Sales and

Qualifications

• Associate's degree or equivalent required.
• 1+ years of customer service/retention experience.
• Salesforce proficiency for documenting interactions.
• Spanish and Portuguese language skills preferred.
• Strong communication, analytical, and negotiation abilities.

Responsibilities

• Make outbound calls to identify reasons for service discontinuation.
• Own customer issues, reduce escalations, and boost satisfaction.
• Address customer needs independently and effectively.
• Communicate with customers, teams, and leadership to deliver service.
• Negotiate with customers to overcome adoption barriers and plan resolution.
• Maintain detailed Salesforce records of interactions.
• Analyze data to identify trends to improve retention and reduce churn.
• Collaborate with Sales and Support to handle escalations.
• Create content to support adoption and engagement.
• Learn multiple business systems quickly to stay efficient.

Skills

Spanish language

Portuguese language

Active listening

Empathy

Analytical skills

Problem solving

Negotiation

Time management

Written communication

Collaboration

Integrity

Customer-centric mindset

Education

Associate's degree or equivalent

1+ years of customer service and retention experience

Tools

Salesforce

Job description

Our client is an industrial technology company that concentrates on helping the world work better. Their technology enables jobs to be done more precisely and accurately, so people can build, construct, grow, and move what they need to live and develop future communities.

The Sales Support Specialist ensures high customer retention and satisfaction levels. This role involves proactively engaging with customers to understand and address their needs, identify renewal blockers, and implement strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.

Compensation: $25.45/hr

Availability: Monday - Friday, 8am - 5pm. Must report to the office at least 3 days a week, but can work remotely otherwise.

Job Duties

• Make outbound calls or send messages to understand and address reasons for potential service discontinuation.
• Own customer issues, minimizing escalation and maximizing satisfaction.
• Resolve customer needs independently and effectively.
• Communicate with customers, internal teams, and senior management to deliver exceptional service.
• Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
• Maintain detailed records of customer interactions and activities in Salesforce.
• Analyze data to identify trends and opportunities to improve retention and reduce churn.
• Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
• Identify, create, and deliver content to support customer adoption and engagement needs.
• Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.

Qualifications

• Associate's degree or equivalent.
• 1+ years of practical experience in customer service and retention.
• Proficiency in using Salesforce for documenting and managing customer interactions.
• Fluency in Spanish and Portuguese preferred.
• Strong customer-centric and growth mindset.
• Experience in customer service and retention.
• Excellent active listening and empathy to understand customer perspectives.
• Strong analytical skills and a solution-oriented approach.
• Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
• Strong ability to collaborate with stakeholders and customers at various skill levels.
• Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.