Customer Support Specialist: Solve Fast, Build Trust

Mac Papers and Packaging,; Lithia Springs (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mac Papers + Packaging in Lithia Springs, GA is seeking a Customer Support Specialist to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency. Responsibilities include identifying customer needs, using CRM tools, building relationships, handling inventory questions, and documenting interactions.

The role requires strong phone and communication skills, the ability to multitask, and a high school education in a full-time on-site

Qualifications

• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different customer situations.
• Excellent interpersonal and communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Identify and assess customer needs in order to generate solutions that exceed expectations.
• Respond to customers with accurate and complete information by using system tools and resources.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Respond to customers for inventory questions, quotes, and product availability.
• Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution.
• Properly document all customer interactions.
• Follow communication best practice procedures.
• Go above and beyond to exceed customer expectations.
• Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries.
• Other duties as assigned.

Skills

Phone handling

CRM familiarity

Customer orientation

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

Mac Papers + Packaging in Lithia Springs, GA is seeking a Customer Support Specialist to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency. Responsibilities include identifying customer needs, using CRM tools, building relationships, handling inventory questions, and documenting interactions.

The role requires strong phone and communication skills, the ability to multitask, and a high school education in a full-time on-site