Customer Service Representative - Bilingual (English/Spanish)

United Way of Greenville County; Muncie (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

ACERO in Indiana is seeking a Customer Service/Sales Representative to assist with new and existing customer sales, and to provide product support, quotes, and pricing information.

You will respond to inquiries via phone, email, and walk-ins, help customers select products, process orders, and upsell where appropriate. CRM records will be maintained and logistics coordinated.

Qualifications

• Bilingual Spanish preferred.
• At least 1 year of sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and CRM knowledge are a plus.
• Positive attitude and eagerness to learn.

Responsibilities

• Assist with new and existing customer sales and provide product support.
• Respond promptly to customer inquiries via phone, email, and walk-in customers.
• Assist customers with product selection, pricing, and order processing.
• Build rapport with customers to understand needs and provide tailored solutions.
• Upsell and cross-sell products/services to maximize sales opportunities.
• Resolve customer complaints and maintain accurate CRM records.
• Conduct product presentations and demonstrations.
• Coordinate with logistics to determine delivery times and pricing.
• Collaborate with cross-functional teams to streamline sales processes.

Skills

Bilingual Spanish

Sales experience

Customer service

Communication

Multitasking

CRM knowledge

Tools

CRM software

Job description

Job Description

Job Summary:

The CSR assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

Respond promptly to customer inquiries via phone, email, as well as walk-in customers.

Assist customers with product selection, pricing, and order processing.

Build rapport with customers to understand their needs and provide tailored solutions.

Upsell and cross-sell products/services to maximize sales opportunities.

Resolve customer complaints and issues with professionalism and empathy.

Maintain accurate records of interactions and transactions in our CRM system.

Conduct product presentations and demonstrations to showcase our offerings and address customer needs.

Work with our logistics department to determine delivery times and pricing for customer orders to be delivered to the customer’s location.

Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty

Collaborate with cross-functional teams to streamline sales processes and enhance overall efficiency

Work with current sales staff and management to create the best solutions to meeting customer needs and increasing sales.

Work with our Customer Care team to improve customer service which could also lead to greater sales totals.

Qualifications

• Bi-lingual (Spanish) is preferred.
• +1 year sales experience is preferred.
• Strong problem-solving abilities and attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Basic computer skills and CRM Software knowledge is a plus.
• Positive attitude and eagerness to learn and grow
• Eager to learn sales techniques, strategies, and best practices
• Excellent communication and interpersonal skills, with the ability to engage clients effectively.
• Results-driven mindset with a passion for exceeding targets and delivering exceptional customer service

Safety Requirements when going into the shop floor

• Safety glasses.
• Non-Climate Control.
• Fast-paced environment.
• Dusty
• Enclosed environments
• Exposure to paint, adhesives and petroleum products odors.

Physical Requirements

• Activity
• Percentage
• Standing / Walking
• 10 – 25 %
• Lifting of up to 25 lbs.
• 10 - 25%
• Bending and Squatting
• 10 – 25%
• Using both hands, fingers, arms, and shoulders in repetitive movements.
• 100%
• 75-100%
• Reach out up to 6 feet tall
• 10 – 25%
• Sight and Hearing
• 100%

Advertised Job Type: Permanent - Full-time regular employment

Work Type: On Site

ACERO is proud to be an Equal Employment Opportunity and affirmatively adopting an Equal Employment Opportunity and affirmative action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.