Bilingual Customer Support Pro — Calm, Solutions-Driven

Alorica; El Paso (TX); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health, dental, and vision coverage with HSA options

Paid time off

Flexible pay options: daily or weekly pay

Leadership development programs

Tuition reimbursement

Employee discounts on various services

Employee assistance program

Job summary

A leading customer experience provider in El Paso is searching for a detailed-oriented customer service representative. In this full-time role, you will guide customers through issues, listen actively to understand concerns, and provide effective solutions. The ideal candidate has a high school diploma and at least 6 months of customer service experience. The job offers competitive compensation and comprehensive benefits, fostering a workplace culture that promotes personal and professional growth.

Qualifications

• 6+ months of customer service or sales experience preferred.

Responsibilities

• Guide customers through questions and challenges.
• Listen actively to understand issues and provide solutions.
• Record detailed call information for follow-up.
• Maintain and update customer records accurately.
• Identify opportunities for new services.
• Provide recommendations that enhance customer experience.

Skills

Problem-solving

Active listening

Detail-oriented

Customer service

Education

High school diploma or GED

Job description

A leading customer experience provider in El Paso is searching for a detailed-oriented customer service representative. In this full-time role, you will guide customers through issues, listen actively to understand concerns, and provide effective solutions. The ideal candidate has a high school diploma and at least 6 months of customer service experience. The job offers competitive compensation and comprehensive benefits, fostering a workplace culture that promotes personal and professional growth.