Bilingual Customer Support Agent — Hungarian/English

Teya; United States; Remote; USD 5,500 - 9,200; Full time

Benefits offered by this job

Szép Card (gross 450.000 HUF yearly)

AYCM SportPass (XL)

Private health insurance

3 extra mental health days yearly

5 therapy or coaching session per year

Free monthly public transport passes

Office snacks

Friendly, informal office in Buda

Team events & activities

International environment

Job summary

Teya in Hungary is seeking a customer operations specialist to support local merchants across multiple channels and ensure they receive excellent service. You will learn our products, resolve inquiries, and act as a customer advocate to drive improvements across teams.

The role emphasizes empathy, strong communication, and a willingness to grow within an international environment, with opportunities to contribute to product feedback and service enhancements.

Qualifications

• Fluent in Hungarian and English with strong verbal and written communication.
• Able to handle multiple channels (phone, email, chat) professionally.
• Customer-focused mindset with the ability to educate customers about products.

Responsibilities

• Assist merchants via phone, email, and online chat to educate them about products and resolve requests.
• Act as the voice of our customers and relay feedback to relevant teams.
• Strive to consistently exceed merchant expectations and deliver exceptional support.

Skills

Excellent communication

English proficiency

Hungarian language

Customer empathy

Job description

Teya in Hungary is seeking a customer operations specialist to support local merchants across multiple channels and ensure they receive excellent service. You will learn our products, resolve inquiries, and act as a customer advocate to drive improvements across teams.

The role emphasizes empathy, strong communication, and a willingness to grow within an international environment, with opportunities to contribute to product feedback and service enhancements.