Bilingual Customer Support Agent – German/English, Berlin (Hybrid)

Sammelkartenmarkt GmbH & Co. KG; Delaware; Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Germany transport ticket

Lunch allowance

Drinks and snacks

Learning budget €1,500

Job summary

Cardmarket is seeking a motivated Support Agent (German/English) to resolve customer inquiries and maintain a safe, trustworthy marketplace. You will communicate primarily in German and English, acting as the main contact between users and internal teams.

The role is based in Berlin with a hybrid working model. Candidates should be fluent in German (C2) and English (C1), with a valid work permit for Germany.

Qualifications

• Fluent German (C2) and English (C1) required.
• Experience in customer support or service orientation is preferred.
• Presence in Berlin with valid work permit for Germany is required.

Responsibilities

• Handle customer inquiries in German and English, resolving issues and providing clear written responses.
• Be the first point of contact for users, delivering a positive user experience and building trust.
• Review disputes and monitor for suspicious activity to help enforce platform policies.
• Mediate between buyers and sellers to reach fair outcomes in a privacy-conscious environment.

Skills

German (C2)

English (C1)

Job description

Cardmarket is seeking a motivated Support Agent (German/English) to resolve customer inquiries and maintain a safe, trustworthy marketplace. You will communicate primarily in German and English, acting as the main contact between users and internal teams.

The role is based in Berlin with a hybrid working model. Candidates should be fluent in German (C2) and English (C1), with a valid work permit for Germany.