Bilingual Billing Support Agent — German/English (Hybrid)

Blueprint-Technologies; Bellevue (WA); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Job summary

Blueprint Technologies, LLC in Bellevue, WA, is seeking a Customer Billing Support Agent fluent in German and English. In this individual-contributor role, you will assist customers with billing inquiries, troubleshoot issues, and deliver high-quality service in a fast-paced, metrics-driven environment.

This hybrid role combines remote work with onsite hours at our Bellevue office. Candidates should have at least one year of customer-service experience, strong written communication, and comfort

Qualifications

• Minimum 1 year of customer-service experience.
• Fluent in German and English with language assessments.
• Strong written communication and problem-solving skills.

Responsibilities

• Provide high-quality customer service following policies and SLAs.
• Respond to tickets within service guidelines.
• Explain information clearly and concisely to customers.
• Troubleshoot billing-related questions and account concerns.
• Coordinate with internal teams to resolve issues.

Skills

German fluency

English fluency

Clear written communication

Time management

Customer focus

Interpersonal skills

Troubleshooting

Tools

Ticketing systems

Microsoft Office

Job description

Blueprint Technologies, LLC in Bellevue, WA, is seeking a Customer Billing Support Agent fluent in German and English. In this individual-contributor role, you will assist customers with billing inquiries, troubleshoot issues, and deliver high-quality service in a fast-paced, metrics-driven environment.

This hybrid role combines remote work with onsite hours at our Bellevue office. Candidates should have at least one year of customer-service experience, strong written communication, and comfort