Bilingual Billing Support Agent (German/English) - Hybrid

External Only | Blueprint Technologies; Bellevue (WA); Hybrid; USD 32,000 - 35,000; Full time

Job summary

Blueprint Technologies in Bellevue, WA is seeking a Customer Billing Support Agent fluent in German and English. This role focuses on resolving billing inquiries, assisting customers, and maintaining a high level of service in a fast-paced environment.

The role requires at least one year of customer-service experience, strong written communication, and comfort using multiple systems. It offers a hybrid work arrangement with on-site expectations at the Bellevue office and weekend coverage as

Qualifications

• At least 1 year of customer-service experience.
• Fluency in German and English with language assessments.
• Strong written and verbal communication skills and the ability to provide clear customer responses.
• Proficient with computers and working across multiple systems and support tools.

Responsibilities

• Deliver high-quality customer service following policies and standards.
• Respond to tickets within SLA and performance guidelines.
• Provide clear information, instructions, and next steps to customers.
• Assist customers with billing questions and account concerns.
• Follow troubleshooting procedures using approved resources.

Skills

German fluency

English fluency

Written communication

Time management

Customer service

Multi-system usage

Tools

Ticketing systems

Microsoft Office

Job description

Blueprint Technologies in Bellevue, WA is seeking a Customer Billing Support Agent fluent in German and English. This role focuses on resolving billing inquiries, assisting customers, and maintaining a high level of service in a fast-paced environment.

The role requires at least one year of customer-service experience, strong written communication, and comfort using multiple systems. It offers a hybrid work arrangement with on-site expectations at the Bellevue office and weekend coverage as