Bilingual Customer Support Agent - English/Spanish

Radius Recycling, Inc.; Rancho Cordova (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Radius Recycling, Inc. in Rancho Cordova, CA, seeks a customer service specialist to handle inbound calls and emails about selling or donating vehicles. You will create quotes, enter purchase orders, and respond to inquiries on store information, pricing and inventory.

You will coordinate with store staff to arrange vehicle pickups, resolve issues, and meet performance standards in a fast-paced office environment. A high school diploma or GED is required and bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED is required.
• Prior call center experience is preferred.
• Fluent English required; bilingual English/Spanish is a plus.
• Good verbal and written communication skills.
• Dependable attendance and strong work ethic.
• Ability to multi-task in a fast-paced environment.
• Must pass drug screen and background check.

Responsibilities

• Answer inbound customer calls and emails regarding vehicle sales or donations.
• Create quotes or enter/complete vehicle purchase orders
• Respond to inquiries about store hours, inventory, and pricing
• Coordinate with store personnel to schedule pickups or resolve issues
• Adhere to performance standards and work with team members
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Multitasking

Reliability/Attendance

Fluency in English

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Keyboarding / Computer basics

Job description

Radius Recycling, Inc. in Rancho Cordova, CA, seeks a customer service specialist to handle inbound calls and emails about selling or donating vehicles. You will create quotes, enter purchase orders, and respond to inquiries on store information, pricing and inventory.

You will coordinate with store staff to arrange vehicle pickups, resolve issues, and meet performance standards in a fast-paced office environment. A high school diploma or GED is required and bilingual English/Spanish is a plus.