Bilingual Call Center Specialist II — Inbound/Outbound

Pick-N-Pull-Auto-Dismantlers; Rancho Cordova (CA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Radius Recycling is seeking a customer service representative to answer inbound calls related to the selling or donation of vehicles to Pick-N-Pull from private party customers or other entities. The role may include placing outbound calls in response to inquiries received by phone, email, or facsimile.

You will work with store personnel to respond to inquiries about scheduling pickups, parts pricing, and store information, following scripts and procedures to ensure accurate quotes and smooth

Qualifications

• High school diploma or GED required.
• 2 years of recent call center experience preferred.
• Ability to fluently speak English required.
• Good verbal and written communication skills.
• Dependable attendance record with good work ethic.
• Solid computer and keyboarding skills.
• Organized with attention to detail.
• The ability to work in a fast-paced environment.
• Ability to work with a diverse customer base.
• Ability to multi-task.
• Available to work varied shifts, Sunday through Saturday, 5:00am to 6:30pm.
• Must be able to pass a drug screen and background check.

Responsabilités

• Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures.
• Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles.
• Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
• Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information.
• Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns.
• Adhere to departmental standards of performance.
• Work effectively with other contact center agents, team leaders, supervisors and manager.
• Other duties as assigned.

Description du poste

Radius Recycling is seeking a customer service representative to answer inbound calls related to the selling or donation of vehicles to Pick-N-Pull from private party customers or other entities. The role may include placing outbound calls in response to inquiries received by phone, email, or facsimile.

You will work with store personnel to respond to inquiries about scheduling pickups, parts pricing, and store information, following scripts and procedures to ensure accurate quotes and smooth