Bilingual Customer Support Advocate

ourhrconnect; Columbia (SC); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

401k with company match

Life Insurance

Paid Time Off

On-site cafeterias

Education Assistance

Service Recognition

National discounts

Descripción de la vacante

BlueCross BlueShield of South Carolina is seeking a full-time Customer Service Associate to handle inquiries in a fast-paced office setting in Columbia, SC. The role requires Spanish and English fluency, strong communication, and the ability to manage multiple computer systems efficiently.

You will document inquiries, coordinate with departments, and provide feedback to improve service quality. On-site work hours are typical business hours with some meetings; a comprehensive benefits package is

Formación

• Must be able to speak Spanish and English fluently.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to handle high stress situations and learn multiple computer systems.

Responsabilidades

• Respond to telephone, written, web, or walk-in inquiries in a courteous and timely manner.
• Document inquiries accurately and coordinate with other departments to resolve problems.
• Provide feedback to management and maintain records on complaints and customer comments.
• Support process improvements and maintain productivity, quality, and timeliness standards.

Conocimientos

Spanish fluency

English fluency

Excellent communication

Customer service

Multi-system use

Educación

High school diploma

Herramientas

Computer literacy

Descripción del empleo

BlueCross BlueShield of South Carolina is seeking a full-time Customer Service Associate to handle inquiries in a fast-paced office setting in Columbia, SC. The role requires Spanish and English fluency, strong communication, and the ability to manage multiple computer systems efficiently.

You will document inquiries, coordinate with departments, and provide feedback to improve service quality. On-site work hours are typical business hours with some meetings; a comprehensive benefits package is