Bilingual Customer Success Tech Coordinator (FR/EN) Hybrid

numeris; EE. UU.; Híbrido; USD 39.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental premiums

Group retirement program

Three weeks of paid vacation

Professional development funding up to

Descripción de la vacante

Numeris is seeking a bilingual customer success coordinator to provide first-line technical assistance, recurring reporting support, and day-to-day account coordination. You will help clients resolve routine product and access issues, route complex problems to the right teams, and keep customer processes on track.

In this hybrid role based around the Toronto office, you will also assist with onboarding, account administration, and coordination across the customer success team, while contributing

Formación

• Fluent in French and English, both written and spoken.
• Strong communication to explain technical information clearly.
• Experience troubleshooting routine app/OS/access problems.
• Excellent organization to manage tickets, reports, onboarding, and tasks.

Responsabilidades

• Respond to support requests and troubleshoot routine product, OS, file, and access issues.
• Investigate and coordinate technical tickets, escalating issues that need more specialized support.
• Assist with recurring reports and analytics alongside a customer insights analyst.
• Help with client onboarding, account administration, and cross-team coordination.
• Provide administrative support for sales initiatives as required.

Conocimientos

French language

English language

Clear communication

Troubleshooting

Organization

Descripción del empleo

Numeris is seeking a bilingual customer success coordinator to provide first-line technical assistance, recurring reporting support, and day-to-day account coordination. You will help clients resolve routine product and access issues, route complex problems to the right teams, and keep customer processes on track.

In this hybrid role based around the Toronto office, you will also assist with onboarding, account administration, and coordination across the customer success team, while contributing