Customer Success Technical Coordinator - Bilingual (FR/EN) (Fully Remote)

Numeris; United States; Remoto; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Numeris is seeking a capable support professional to handle first-line technical support for Instar and other Numeris products. The role involves troubleshooting errors, Windows paths, permissions, and software installation, with escalation for complex issues and meticulous ticket documentation.

Additionally, you will support Reporting & Insights with recurring reports and dashboards, update reports through documented processes, ensure quality checks, and cover reporting schedules when analysts

Competenze

• Experience providing first-line technical support.
• Strong troubleshooting and problem-solving abilities.
• Ability to document issues and ticket progress clearly.

Mansioni

• Provide first-line technical support for Instar and Numeris products.
• Troubleshoot errors, Windows paths, permissions, and software installation.
• Escalate complex issues and maintain clear ticket documentation.

Conoscenze

Technical support

Troubleshooting

Ticket documentation

Onboarding coordination

Descrizione del lavoro

• Provide first-line technical support for Instar and other Numeris products.
• Troubleshoot documented errors, Windows file paths, permissions, and software installation.
• Escalate complex issues and maintain clear ticket documentation.

Reporting & Insights Support:

• Assist the Insights Analyst with recurring reports, dashboards, and analytical deliverables.
• Prepare and update reports using documented processes, perform quality assurance checks.
• Maintain reporting schedules and provide coverage when the analyst is unavailable.

Customer Success Operations:

• Coordinate client onboarding and offboarding, user setup, and access administration.
• Monitor incoming support requests, triage and route to appropriate team members.
• Provide backup coverage for client inquiries and assist with basic product training.

Numeris

Numeris is Canada's most trusted provider of broadcast measurement and consumer behavior data, offering audience intelligence to broadcasters and advertisers for over 75 years. They foster a collaborative, curious culture with a focus on continuous learning, career growth, and community support.