Bilingual Customer Success Manager (JP/EN) – Remote

regask; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Career development

Flexible schedule

Job summary

RegASK, a fast-growing global RegTech company, is seeking an enthusiastic entry-level Customer Success Manager (Japan) fluent in Japanese and English to join our growing team. In this client-facing role, you will support the Customer Success team in delivering exceptional service to our Japanese clients.

This role is 50% CX and 50% Sales support, offering remote work and a fast-paced environment for someone looking to grow in customer success, client engagement, or account management.

Qualifications

• Bilingual Japanese and English required.
• Fresh graduates welcome; 0–2 years in customer-facing roles.

Responsibilities

• Support the Singapore-based Customer Success team in managing Japanese client accounts
• Join client meetings as a bilingual representative, assisting in communication, note-taking, and follow-ups
• Translate materials between Japanese and English to ensure clear understanding
• Help onboard new Japanese clients and support throughout the client journey
• Coordinate meetings, manage client touchpoints, and ensure timely responses to inquiries
• Collaborate with internal teams to deliver client requirements
• Monitor client engagement and help track deliverables, usage, and satisfaction
• Prepare reports and presentations to support customer reviews and renewal conversations
• Assist in prospecting activities to support Business Development and Customer Success

Skills

Japanese & English

Communication

Organizational skills

Customer-facing

Tools

Zoom

Confluence

SharePoint

Zendesk

Job description

RegASK, a fast-growing global RegTech company, is seeking an enthusiastic entry-level Customer Success Manager (Japan) fluent in Japanese and English to join our growing team. In this client-facing role, you will support the Customer Success team in delivering exceptional service to our Japanese clients.

This role is 50% CX and 50% Sales support, offering remote work and a fast-paced environment for someone looking to grow in customer success, client engagement, or account management.