Remote-First Customer Success Associate (Japan)

Dotmatics Ltd.; United States; Remote; USD 26,000 - 35,000; Full time

Job summary

Dotmatics is seeking a Customer Success Associate to join our Japan team. You will support the Customer Success Lead, ensuring high-quality service for Japanese customers throughout their journey.

You are organized, detail-oriented, a self-starter, and able to manage orders, documents, and day-to-day engagement with minimal supervision. You will navigate system workflows, coordinate with offshore teams, and maintain accurate data across internal tools, while upholding clear, proactive

Qualifications

• Native or near-native Japanese proficiency (N1 or above).
• 3+ years in customer support, customer success, or sales support.
• Proficiency in order data entry and data management with attention to detail.
• Comfortable using English for professional written communication.
• Experience collaborating with offshore or international teams.
• Familiarity with Slack, Teams, Zoom, Workday, DocuSign and Zendesk.

Responsibilities

• Enter and manage order data across internal systems with accuracy at every step.
• Review incoming order emails to verify invoice amounts, expiration dates, serial numbers, and user information and transfer data accordingly.
• Register serial numbers, process authentication codes, and complete order data as required.
• Generate invoices, delivery slips, and registration certificates using internal tools.
• Organize documents in Google Drive and prepare them for final review before delivery.
• Communicate with team members via Slack, following established protocols.
• Serve as first point of contact for customer inquiries via email and phone.

Skills

Japanese (N1)

Data entry accuracy

English communication

Offshore collaboration

IT tools familiarity

Tools

Slack

Teams

Zoom

Workday

DocuSign

Zendesk

Job description

Dotmatics is seeking a Customer Success Associate to join our Japan team. You will support the Customer Success Lead, ensuring high-quality service for Japanese customers throughout their journey.

You are organized, detail-oriented, a self-starter, and able to manage orders, documents, and day-to-day engagement with minimal supervision. You will navigate system workflows, coordinate with offshore teams, and maintain accurate data across internal tools, while upholding clear, proactive