Customer Success Manager (Japan)

regask; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Career development

Flexible schedule

Job summary

RegASK, a fast-growing global RegTech company, is seeking an enthusiastic entry-level Customer Success Manager (Japan) fluent in Japanese and English to join our growing team. In this client-facing role, you will support the Customer Success team in delivering exceptional service to our Japanese clients.

This role is 50% CX and 50% Sales support, offering remote work and a fast-paced environment for someone looking to grow in customer success, client engagement, or account management.

Qualifications

• Bilingual Japanese and English required.
• Fresh graduates welcome; 0–2 years in customer-facing roles.

Responsibilities

• Support the Singapore-based Customer Success team in managing Japanese client accounts
• Join client meetings as a bilingual representative, assisting in communication, note-taking, and follow-ups
• Translate materials between Japanese and English to ensure clear understanding
• Help onboard new Japanese clients and support throughout the client journey
• Coordinate meetings, manage client touchpoints, and ensure timely responses to inquiries
• Collaborate with internal teams to deliver client requirements
• Monitor client engagement and help track deliverables, usage, and satisfaction
• Prepare reports and presentations to support customer reviews and renewal conversations
• Assist in prospecting activities to support Business Development and Customer Success

Skills

Japanese & English

Communication

Organizational skills

Customer-facing

Tools

Zoom

Confluence

SharePoint

Zendesk

Job description

Our Company

RegASK is the Agentic AI Regulatory Operating System for life sciences and consumer products companies. We believe the future of regulatory work is not just better intelligence; it is intelligent execution.

Powered by vertical AI and backed by a global network of 1,800+ regulatory subject matter experts, RegASK enables organizations to anticipate regulatory change, assess its impact, and orchestrate compliance activities across 160+ markets. Our platform connects regulatory intelligence, decision-making, and workflow execution into a single system designed for modern regulatory teams.

Today, organizations use RegASK across Regulatory Affairs, Quality & Safety, Labeling, Packaging, R&D, and Legal to navigate increasing regulatory complexity with greater speed, confidence, and control. By combining agentic AI, human expertise, and enterprise governance, we are helping global companies transform regulatory operations from a reactive function into a strategic business capability.

As a fast-growing global company, we are always looking for curious, ambitious people who enjoy solving meaningful problems at the intersection of AI, regulation, and enterprise transformation. If that sounds like you, we’d love to meet you.

Position Overview

We are looking for an enthusiastic and bilingual entry-level Customer Success Manager (Japan) who is fluent in Japanese and English to join our growing team. In this client-facing role, you will support the Customer Success team in delivering exceptional service to our Japanese clients. This is a great opportunity for someone looking to grow their career in customer success, client engagement, or account management while working in a dynamic and fast-paced environment. This role will be 50% supporting CX and 50% supporting Sales

Responsibilities

• Support the Singapore-based Customer Success team in managing Japanese client accounts
• Join client meetings as a bilingual representative, assisting in communication, note-taking, and follow-ups
• Translate materials (emails, presentations, reports) between Japanese and English to ensure clear understanding
• Help onboard new Japanese clients and provide support throughout the client journe
• Coordinate meetings, manage client touchpoints, and ensure timely responses to client inquiries
• Collaborate with internal teams (e.g. Product, Content, and Regulatory teams) to deliver client requirements
• Monitor client engagement and help track deliverables, usage, and satisfaction
• Prepare reports and presentations to support customer reviews and renewal conversation
• Assist in prospecting activities, such as initial outreach coordination and research, to support team involved in Business Development, Account Management, and Customer Success.

Requirements

• Business-level proficiency in Japanese (spoken and written)
• Professional proficiency in English
• 0–2 years of experience in customer-facing roles, internships, or admin support (fresh graduates are welcome)
• Strong communication, organization, and coordination skills
• Team-oriented, proactive, and eager to learn
• Comfortable using/or learning digital tools like Zoom, Confluence, Sharepoint and Zendesk

What We Offer

• Flexible working arrangements (remote)
• Opportunity to work in a high impact role at the intersection on AI, SaaS and Compliance / Regulatory intelligence
• Continuous learning and professional development