Bilingual Customer Experience & Retention Specialist

Jalen Hudson - State Farm Agent; Erlanger (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jalen Hudson - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support insurance agency growth. You will manage inquiries, resolve issues, and collaborate with team members to ensure satisfaction.

The ideal candidate possesses strong communication skills and the ability to remain calm under pressure. Experience in customer service and bilingual Spanish skills are preferred, providing ample opportunity for career advancement in a supportive environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Bilingual Spanish

Job description

Jalen Hudson - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support insurance agency growth. You will manage inquiries, resolve issues, and collaborate with team members to ensure satisfaction.

The ideal candidate possesses strong communication skills and the ability to remain calm under pressure. Experience in customer service and bilingual Spanish skills are preferred, providing ample opportunity for career advancement in a supportive environment.