Bilingual Customer Care & Retention Specialist

Miguel Alfaro - State Farm Agent; Petaluma (CA); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Résumé du poste

Miguel Alfaro - State Farm Agent is seeking a Customer Relations Representative to provide exceptional service and enhance the customer experience. This role involves managing inquiries, maintaining customer records, and coordinating with teams to ensure satisfaction.

The ideal candidate will possess strong communication skills and a calm demeanor under pressure. Bilingual candidates in Spanish are preferred. Opportunities for advancement and a supportive work environment are part of this position.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish is preferred.

Responsabilités

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Connaissances

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Bilingual Spanish

Description du poste

Miguel Alfaro - State Farm Agent is seeking a Customer Relations Representative to provide exceptional service and enhance the customer experience. This role involves managing inquiries, maintaining customer records, and coordinating with teams to ensure satisfaction.

The ideal candidate will possess strong communication skills and a calm demeanor under pressure. Bilingual candidates in Spanish are preferred. Opportunities for advancement and a supportive work environment are part of this position.