Bilingual CSR (Spanish) – Insurance & Policy Support

Jenn Rossmiller- State Farm Agent; Riverview (FL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Growth potential/Advancement

Paid time off

Career-building experience

Job summary

State Farm Agent Team Member in Riverview, FL is seeking a bilingual Spanish Customer Service Representative to deliver exceptional service and assist customers with insurance needs. You will handle inquiries, updates, and policy changes while working closely with a team in a supportive environment.

The role requires strong communication, multitasking, and detail-oriented skills, with opportunities for training and growth within the agency.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service orientation and a genuine desire to help others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with exceptional organizational skills.

Responsibilities

• Assist customers with inquiries and provide policy information and coverage options.
• Process policy changes and assist with claims processing as needed.
• Analyze customer situations and provide practical, creative solutions.
• Collaborate with the team to share knowledge and maintain a positive work environment.

Skills

Clear communication

Customer service oriented

multitasking

Detail-oriented

Technical proficiency

Job description

State Farm Agent Team Member in Riverview, FL is seeking a bilingual Spanish Customer Service Representative to deliver exceptional service and assist customers with insurance needs. You will handle inquiries, updates, and policy changes while working closely with a team in a supportive environment.

The role requires strong communication, multitasking, and detail-oriented skills, with opportunities for training and growth within the agency.