Bilingual Customer Solutions Specialist (Spanish) - Hybrid

The Restaurant Store; Lancaster (Lancaster County); Híbrido; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

BONUS Opportunities

Resumo da oferta

The Restaurant Store in Lancaster, PA is seeking a Bilingual Customer Solutions Specialist to serve Spanish and English-speaking customers. You will focus on hospitality, loyalty, and growth by assisting with orders, product availability, and online shopping support.

The role requires strong communication skills in both languages and a commitment to delivering accurate, friendly service in a hybrid office setting with two days per week in Lancaster.

Qualificações

• Bilingual in Spanish and English required for customer interactions.
• Experience in friendly, solution-oriented customer service.
• Willing to work in Lancaster, PA with hybrid schedule two days in office.

Responsabilidades

• Communicate with Spanish and English customers via phone, email, and chat.
• Provide friendly, efficient, and accurate solutions to build loyalty.
• Analyze issues, investigate, and propose strategic solutions in both languages.
• Keep customers informed about order status and product availability.
• Collaborate with departments to resolve product or service issues.
• Maintain a positive, professional attitude in all communications.
• Adapt to changing company growth and priorities.
• Proactively learn about the foodservice industry and products.
• Guide customers through the website and assist with online shopping.
• Meet hybrid schedule: two in-office days per week in Lancaster.

Conhecimentos

Bilingual Spanish/English

Customer service

Communication

Problem-solving

Formação académica

College degree preferred

Descrição da oferta de emprego

The Restaurant Store in Lancaster, PA is seeking a Bilingual Customer Solutions Specialist to serve Spanish and English-speaking customers. You will focus on hospitality, loyalty, and growth by assisting with orders, product availability, and online shopping support.

The role requires strong communication skills in both languages and a commitment to delivering accurate, friendly service in a hybrid office setting with two days per week in Lancaster.