Bilingual Customer Solutions Representative (Spanish) - Hybrid

The Restaurant Store; Lancaster (Lancaster County); Ibrido; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

BONUS Opportunities

Descrizione del lavoro

The Restaurant Store in Lancaster, PA is seeking a Bilingual Customer Solutions Specialist to serve Spanish and English-speaking customers. You will focus on hospitality, loyalty, and growth by assisting with orders, product availability, and online shopping support.

The role requires strong communication skills in both languages and a commitment to delivering accurate, friendly service in a hybrid office setting with two days per week in Lancaster.

Competenze

• Bilingual in Spanish and English required for customer interactions.
• Experience in friendly, solution-oriented customer service.
• Willing to work in Lancaster, PA with hybrid schedule two days in office.

Mansioni

• Communicate with Spanish and English customers via phone, email, and chat.
• Provide friendly, efficient, and accurate solutions to build loyalty.
• Analyze issues, investigate, and propose strategic solutions in both languages.
• Keep customers informed about order status and product availability.
• Collaborate with departments to resolve product or service issues.
• Maintain a positive, professional attitude in all communications.
• Adapt to changing company growth and priorities.
• Proactively learn about the foodservice industry and products.
• Guide customers through the website and assist with online shopping.
• Meet hybrid schedule: two in-office days per week in Lancaster.

Conoscenze

Bilingual Spanish/English

Customer service

Communication

Problem-solving

Formazione

College degree preferred

Descrizione del lavoro

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Bilingual Customer Service Representative, you will:

• Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Guide customers through the website, while providing online shopping assistance and product help
• Can work a 9:30 AM - 6:00 PM schedule and be in our Lancaster, PA office 2 days per week as part of our hybrid schedule

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

A college degree or work experience in a related field is preferred

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

We are looking for driven, motivated candidates who:

• Show passion for helping people sustain and grow their restaurant business
• Demonstrate the ability to learn and problem solve while handling multiple priorities
• Can work well independently or as part of a cohesive team
• Have a strong work ethic
• Provide excellent communication
• Bring ambition to excel at one of PA's fastest-growing companies
• Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices