Bilingual Customer Solutions Representative (Spanish) - Hybrid

Clark Associates; Lancaster (Lancaster County); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Restaurant Store, part of Clark Associates, seeks a bilingual Customer Solutions Specialist to assist foodservice professionals worldwide. You will communicate in Spanish and English to resolve orders and provide product information.

Based in Lancaster, PA, this hybrid role requires you to be in the office two days per week and help customers navigate the website, chat, email and phone support while building loyalty and growing the business.

Qualifications

• Proficient in Spanish and English communication.
• Experience delivering customer service in a fast-paced environment.
• Ability to troubleshoot and resolve order issues.

Responsibilities

• Communicate with Spanish and English speaking customers via phone, email, and chat about orders and products.
• Provide friendly, efficient, and accurate solutions to foster loyalty and drive sales.
• Listen to and analyze issues in both languages; investigate problems and offer strategic solutions.
• Keep customers informed with up-to-date order status information.
• Collaborate across departments to address product or service issues.

Skills

Bilingual Spanish/English

Customer service

Job description

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Bilingual Customer Service Representative, you will:

• Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Guide customers through the website, while providing online shopping assistance and product help
• Can work a 9:30 AM - 6:00 PM scheduleand be in our Lancaster, PA office 2 days per week as part of our hybrid schedule