Customer Solutions Intern – Hospitality-Driven Support

The Restaurant Store; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Company Discounts

On-Site Fitness Centers

Dog-friendly Offices

Job summary

The Restaurant Store is seeking a Customer Solutions Intern to support customer loyalty and purchasing needs for foodservice professionals worldwide. The role emphasizes hospitality, clear communication, and teamwork within our Lancaster, PA offices.

Responsibilities include resolving customer inquiries, guiding online shoppers, and collaborating across departments to ensure accurate order information and timely solutions. This internship blends learning with practical customer service impact.

Qualifications

• Strong communication and hospitality mindset.
• Ability to learn, problem-solve, and manage multiple priorities.
• Work well independently or in a team.
• Strong work ethic and customer-focused.
• Excellent communication.
• In-office from Lancaster, PA.

Responsibilities

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased sales.
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions.
• Keep customers informed about the status of their orders.
• Communicate product or service issues within the department and with other departments.
• Foster a positive, professional attitude in all correspondence.
• Be flexible and adapt to change as the company grows.
• Take initiative and think strategically to lead in the online foodservice industry.
• Learn about the foodservice industry and products we sell.
• Communicate with customers via phone, email and chat about order status and product availability.
• Guide customers through the website and provide online shopping assistance.
• Complete relevant department projects as needed.

Skills

Communication

Hospitality

Problem solving

Multitasking

Teamwork

Work ethic

Customer service

Independent work

Job description

The Restaurant Store is seeking a Customer Solutions Intern to support customer loyalty and purchasing needs for foodservice professionals worldwide. The role emphasizes hospitality, clear communication, and teamwork within our Lancaster, PA offices.

Responsibilities include resolving customer inquiries, guiding online shoppers, and collaborating across departments to ensure accurate order information and timely solutions. This internship blends learning with practical customer service impact.