Bilingual Customer Service & Warranty Coordinator

interiorlogicgroup; Minneapolis (MN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Great benefits

Growth opportunities

Healthy work-life balance

Job summary

Crew2 is seeking a Bilingual Customer Service Coordinator to act as a central point for warranty requests, coordinating with builders, customers, and internal teams from intake to completion. The role emphasizes timely responses, accurate documentation, and cost tracking to drive service improvements.

Responsibilities include reviewing service requests, scheduling, material coordination, quotes, invoices, and claims processing, with a focus on customer satisfaction and cross-functional

Qualifications

• Bilingual English/Spanish communication skills.
• High school diploma or GED, plus one year of related experience and/or training.
• Proficiency in SAP and Microsoft Office Suite (Excel, Outlook, Word).

Responsibilities

• Receive and review new customer service requests from multiple sources to determine cause and type of issue.
• Schedule appointments with builders and confirm work within 24 hours of receipt; urgent items same-day.
• Verify material availability and confirm estimated repair timelines.
• Prepare quotes and invoices for builder purchase orders within 24 hours of request.
• Oversee claims and billing processes within the service department, including pricing and cost tracking.

Skills

Bilingual English/Spanish

Strong written communication

Education

High school diploma/GED

Tools

SAP

Microsoft Office

Job description

Crew2 is seeking a Bilingual Customer Service Coordinator to act as a central point for warranty requests, coordinating with builders, customers, and internal teams from intake to completion. The role emphasizes timely responses, accurate documentation, and cost tracking to drive service improvements.

Responsibilities include reviewing service requests, scheduling, material coordination, quotes, invoices, and claims processing, with a focus on customer satisfaction and cross-functional