Bilingual Customer Service Specialist - Spanish/English

Sherwin-Williams Co.; Southern Shores (NC); On-site; USD 20,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. is hiring a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will resolve concerns and help meet store sales goals while staying current on product features and quality standards.

The role at Store #5224 in Southern Shores, NC includes interactions with customers, processing transactions, stocking displays, and assisting in deliveries. Bilingual English/Spanish candidates are valued.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally
• Must be willing to work all scheduled hours including evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

English language proficiency

Spanish language proficiency

Customer service

Sales experience

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is hiring a Customer Service Specialist to assist wholesale and retail customers, answer product questions, and recommend solutions. You will resolve concerns and help meet store sales goals while staying current on product features and quality standards.

The role at Store #5224 in Southern Shores, NC includes interactions with customers, processing transactions, stocking displays, and assisting in deliveries. Bilingual English/Spanish candidates are valued.