Bilingual Customer Service Specialist – Spanish/English

The Sherwin-Williams Company; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in Naples, FL is seeking Customer Service Specialists to assist wholesale and retail customers by identifying needs, recommending Sherwin-Williams products, and ensuring satisfaction.

In this role you will handle in-person and phone inquiries, process transactions, stock and display products, tint and mix as needed, and strive to meet monthly, quarterly, and yearly sales goals while maintaining high quality standards.

Qualifications

• Must be 18 years or older.
• Eligible to work in the U.S. without sponsorship.
• Fluent in English; Spanish proficiency required.
• Valid driver’s license.
• Able to lift up to 50 lbs. frequently and 70 lbs. on occasion.
• Willing to work evenings and weekends.

Responsibilities

• Deliver excellent customer service and meet sales goals.
• Assist customers in person and over the phone by identifying needs and recommending products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately per store policies.
• Maintain in-stock and presentable displays; stock shelves and set up displays.
• Tint and mix products as needed to customer specifications.
• Assist with deliveries and loading/unloading as required.
• Maintain product knowledge and discuss available options.

Skills

Customer service

Sales focus

Bilingual EN/ES

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Naples, FL is seeking Customer Service Specialists to assist wholesale and retail customers by identifying needs, recommending Sherwin-Williams products, and ensuring satisfaction.

In this role you will handle in-person and phone inquiries, process transactions, stock and display products, tint and mix as needed, and strive to meet monthly, quarterly, and yearly sales goals while maintaining high quality standards.