Bilingual Customer Care & Sales Specialist

Sherwin-Williams Co.; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Naples, FL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns promptly, process transactions accurately, and help achieve monthly and annual sales goals while maintaining store standards.

The role requires excellent English and Spanish communication, a valid driver’s license, and physical ability to lift up to 70 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Phone support

Education

High School Diploma or GED

Job description

Sherwin-Williams in Naples, FL is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. You will resolve concerns promptly, process transactions accurately, and help achieve monthly and annual sales goals while maintaining store standards.

The role requires excellent English and Spanish communication, a valid driver’s license, and physical ability to lift up to 70 lbs.