Bilingual Customer Service Specialist (Spanish/English)

Sherwin-Williams; Milton (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Sherwin-Williams in Milton, GA is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will promptly resolve concerns and help maintain the store’s high standards of service and presentation.

Responsibilities include delivering excellent sales service, assisting customers in person and over the phone, processing transactions, stocking displays, tinting and mixing products, and

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English fluent

Spanish fluent

Education

High school diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Milton, GA is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will promptly resolve concerns and help maintain the store’s high standards of service and presentation.

Responsibilities include delivering excellent sales service, assisting customers in person and over the phone, processing transactions, stocking displays, tinting and mixing products, and