Bilingual Customer Service & Sales Specialist

Sherwin-Williams; Alpharetta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sherwin-Williams in Alpharetta, GA is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, and recommend product solutions. You will resolve concerns promptly, uphold product quality standards, and support store sales goals.

The role requires engaging with customers, some of whom may be minors, and may involve cash handling, access to sensitive information, and lifts up to 50 lbs.

Qualifications

• Must be at least 18 years old.
• Legal authorization to work in the United States.
• Ability to read, write, and speak English; Spanish is a plus.
• Valid driver’s license; ability to lift up to 50 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition in assigned areas.
• Stock shelves and assist with deliveries as needed.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales oriented

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Job description

Sherwin-Williams in Alpharetta, GA is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, and recommend product solutions. You will resolve concerns promptly, uphold product quality standards, and support store sales goals.

The role requires engaging with customers, some of whom may be minors, and may involve cash handling, access to sensitive information, and lifts up to 50 lbs.