Bilingual Customer Service Specialist (Spanish/English)

American Fidelity Assurance Company; Miami (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

American Fidelity Assurance Company in Miami, FL seeks a customer service professional to handle complex inquiries from employer groups, brokers, and customers. The role emphasizes accurate documentation, timely responses, and collaboration with Account Managers and team members.

The candidate should demonstrate strong writing and communication skills, bilingual Spanish/English abilities, and experience in high-volume production environments.

Formación

• Proven ability to provide accurate, timely service to a broad client base.
• Independent worker capable of handling complex tasks with minimal guidance.
• Bilingual Spanish/English required.

Responsabilidades

• Provide moderate to complex service to internal and external customers, ensuring accuracy and compliance with policies.
• Document inquiries and actions clearly in the system, escalate when needed, and support team members.
• Collaborate with colleagues, Account Managers, and Brokers, contributing to LEAN and special project teams when requested.

Conocimientos

Excellent Customer Service Skills

Advanced keyboard skills

Strong math skills

Strong analytical skills

Advanced communication skills

Business writing skills

Interpersonal skills

Coordination and collaboration

Professional attire and demeanor

IRS Code S125 rules knowledge

Retirement account knowledge

Windows software knowledge

High-volume production adaptability

Adaptability to change

Leadership and multi-tasking

Bilingual Spanish/English

Descripción del empleo

American Fidelity Assurance Company in Miami, FL seeks a customer service professional to handle complex inquiries from employer groups, brokers, and customers. The role emphasizes accurate documentation, timely responses, and collaboration with Account Managers and team members.

The candidate should demonstrate strong writing and communication skills, bilingual Spanish/English abilities, and experience in high-volume production environments.