Trilingual Customer Care Specialist

American Fidelity Corporation; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

American Fidelity Corporation in Miami, FL is seeking a Customer Service Specialist to handle moderate to complex inquiries for internal and external customers, including employer groups, Account Managers, Brokers, employee/participant customers, and individual policyholders.

The role requires tri-lingual communication (Portuguese/Spanish/English) and exceptional written and verbal skills, with strict adherence to regulatory standards.

Qualifications

• Must have tri-lingual communication skills (Portuguese/Spanish/English).
• Excellent customer service skills required.
• Advanced keyboard skills.

Responsibilities

• Provide moderate to complex service to internal and external customers and resolve inquiries with accuracy and timeliness.
• Document inquiries and actions accurately in the system and support team members on projects.
• Participate in LEAN teams and special projects as requested.

Skills

Trilingual skills (Portuguese/Spanish/

Job description

American Fidelity Corporation in Miami, FL is seeking a Customer Service Specialist to handle moderate to complex inquiries for internal and external customers, including employer groups, Account Managers, Brokers, employee/participant customers, and individual policyholders.

The role requires tri-lingual communication (Portuguese/Spanish/English) and exceptional written and verbal skills, with strict adherence to regulatory standards.