Trilingual Customer Service Specialist - PT/ES/EN

americanfidelity; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

American Fidelity is seeking a Customer Service Associate in Miami to provide moderate to complex service to internal and external customers, including employer groups, account managers, brokers, and policyholders. You will resolve inquiries with care, document actions, and ensure timely handling.

The role requires tri-lingual skills (Portuguese/Spanish/English), strong mathematical and analytical abilities, and proficiency with Windows-based software; leadership and Lean team participation are

Qualifications

• Fluent in Portuguese, Spanish, and English with excellent written and verbal communication.
• Ability to work in a high-volume, fast-paced production environment.
• Strong math and analytical skills for data handling.
• Knowledge of IRS Code S125 rules and regulations.
• Experience with Windows-based software.

Responsibilities

• Provide moderate to complex customer service to internal and external customers in a fast-paced setting.
• Document inquiries and actions in the system and escalate when needed.

Skills

Trilingual skills (Portuguese/Spanish/

Tools

Windows-based software

Job description

American Fidelity is seeking a Customer Service Associate in Miami to provide moderate to complex service to internal and external customers, including employer groups, account managers, brokers, and policyholders. You will resolve inquiries with care, document actions, and ensure timely handling.

The role requires tri-lingual skills (Portuguese/Spanish/English), strong mathematical and analytical abilities, and proficiency with Windows-based software; leadership and Lean team participation are