Bilingual Customer Care Specialist (Spanish/English)

American Fidelity Corporation; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

American Fidelity Corporation in Miami seeks a proactive Customer Service Specialist to handle complex inquiries from employer groups, brokers, and policyholders. You will communicate clearly, document interactions, and ensure timely resolution in compliance with insurance laws.

The role favors candidates with bilingual Spanish/English skills, strong math, and analytical abilities, and the capacity to work in a high-volume environment while maintaining professional attire and demeanor.

Qualifications

• Customer service roles requiring clear verbal and written communication.
• Ability to handle high-volume, fast-paced work while maintaining accuracy.
• Bilingual Spanish/English is required for the role.
• Knowledge of IRS Code S125 rules and qualified retirement accounts preferred.

Responsibilities

• Provide moderate to complex service to internal and external customers, resolving inquiries with attention to detail.
• Document customer inquiries accurately and escalate when needed.
• Collaborate with team, lead and mentor colleagues when requested.

Skills

Excellent Customer Service Skills

Advanced keyboard skills

Strong math skills

Strong analytical skills

Advanced communication skills

Strong business writing skills

Advanced interpersonal skills

Advanced coordination andCollaboration

Exceptional professional attire andd?

Strong knowledge of IRS Code S125rules

Qualified retirement account knowledge

Strong Windows-based softwareknowledge

Advanced ability to work in a high vol

Prompt and accurate work

Openness to change

Leadership and multi-tasking

Bilingual skills (Spanish/English)

Tools

Windows-based software

Job description

American Fidelity Corporation in Miami seeks a proactive Customer Service Specialist to handle complex inquiries from employer groups, brokers, and policyholders. You will communicate clearly, document interactions, and ensure timely resolution in compliance with insurance laws.

The role favors candidates with bilingual Spanish/English skills, strong math, and analytical abilities, and the capacity to work in a high-volume environment while maintaining professional attire and demeanor.