Bilingual Customer Service Specialist — Spanish

Sherwin-Williams Co.; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist in the Tampa area. You will work with wholesale and retail customers to determine needs, answer questions about products, and recommend solutions to maximize client satisfaction and sales.

The role emphasizes providing excellent service, maintaining product quality and displays, and meeting store sales goals while handling transactions and assisting with deliveries as needed.

Qualifications

• Must be at least eighteen (18) years of age.
• Authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve.

Skills

Customer service

Sales

Bilingual English/Spanish

Education

High School Diploma

Tools

POS System

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist in the Tampa area. You will work with wholesale and retail customers to determine needs, answer questions about products, and recommend solutions to maximize client satisfaction and sales.

The role emphasizes providing excellent service, maintaining product quality and displays, and meeting store sales goals while handling transactions and assisting with deliveries as needed.