Bilingual Customer Service & Sales Specialist

The Sherwin-Williams Company; Wesley Chapel (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company in Wesley Chapel, FL is seeking a Customer Service Specialist to assist customers in-store and over the phone, determine needs, and recommend products and services. You will process sales, Tint and mix items per specs, and maintain displays to ensure a visually appealing store.

The role emphasizes excellent customer service, meeting sales goals, and staying knowledgeable about product features. Prior experience in paint retail and cash handling is a plus.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work all scheduled hours including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

English

Spanish

Delivery coordination

Money handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Wesley Chapel, FL is seeking a Customer Service Specialist to assist customers in-store and over the phone, determine needs, and recommend products and services. You will process sales, Tint and mix items per specs, and maintain displays to ensure a visually appealing store.

The role emphasizes excellent customer service, meeting sales goals, and staying knowledgeable about product features. Prior experience in paint retail and cash handling is a plus.