Bilingual Customer Service Specialist (On-site, Growth)

CFS; Hudson (OH); On-site; USD 43,000 - 46,000; Full time

Job summary

CFS in Hudson, OH is hiring a Bilingual Customer Service Representative to serve customers in English and Spanish. This on-site role supports inquiries, orders, billing, and general service via phone, email, and chat.

You will resolve issues with empathy, maintain records, and collaborate with internal teams. A strong communication mindset and familiarity with CRM systems are essential; a high school diploma is required and college degree is a plus.

Qualifications

• And a bilingual proficiency in English and Spanish is required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills are essential.
• Proficiency with basic computer applications and CRM systems is expected.
• Ability to multitask and manage time effectively.
• High school diploma or equivalent; college degree is a plus.

Responsibilities

• Communicate with customers via phone, email, and chat in both Spanish and English.
• Assist with product/service questions, order issues, billing inquiries, and general support.
• Handle and resolve customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal departments to ensure customer needs are met.
• Stay up-to-date on company products, services, and policies.

Skills

Fluent in English

Fluent in Spanish

Customer service experience

Strong communication skills

Problem-solving

CRM systems

Multitasking

Time management

Education

High school diploma or equivalent

College degree a plus

Tools

CRM systems

Basic computer applications

Job description

CFS in Hudson, OH is hiring a Bilingual Customer Service Representative to serve customers in English and Spanish. This on-site role supports inquiries, orders, billing, and general service via phone, email, and chat.

You will resolve issues with empathy, maintain records, and collaborate with internal teams. A strong communication mindset and familiarity with CRM systems are essential; a high school diploma is required and college degree is a plus.