Bilingual Spanish Customer Service & Sales Rep

HGS; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition Reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible Schedule Options

Career advancement

Job summary

HGS is hiring a Customer Service Representative to join our collaborative team. You will field inquiries, engage with customers across calls and email, and use empathy to ensure a positive experience.

You will document interactions, rely on the knowledgebase for accurate responses, and participate in regular coaching to hit KPIs. To succeed, you should be 18+, have a high school diploma, and at least 6 months of customer service experience.

Qualifications

• At least 6 months of customer service experience.
• Strong communication and empathy required.
• Familiar with handling inquiries via calls and email.
• Able to research answers using the knowledgebase and provide accurate information.

Responsibilities

• Handle customer inquiries via inbound/outbound calls and email.
• Identify customer needs through active listening and follow-up questions.
• Use the knowledgebase to research answers and respond promptly.

Skills

Active listening

Emotional intelligence

Communication skills

Problem solving

Coaching mindset

Multitasking

Education

High School Diploma

Job description

HGS is hiring a Customer Service Representative to join our collaborative team. You will field inquiries, engage with customers across calls and email, and use empathy to ensure a positive experience.

You will document interactions, rely on the knowledgebase for accurate responses, and participate in regular coaching to hit KPIs. To succeed, you should be 18+, have a high school diploma, and at least 6 months of customer service experience.