Bilingual Customer Service Specialist – Inbound Calls & Support

Air Comfort, Inc; Phoenix (AZ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-Term Disability

401K match

Paid Vacation

Job summary

Atlas Disposal Industries is seeking a Customer Service Representative in Phoenix, AZ to assist customers by handling calls, emails, and text inquiries and resolving product or service-related issues. The role requires collaboration with other departments to address customer needs and ensure satisfaction.

The ideal candidate has 2–3 years in a call center, a high school diploma, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 2-3 years of customer service in a call center environment.
• High School Diploma.
• Bi-lingual Spanish is a plus.
• Some sales experience desired.
• Waste industry experience is a plus.
• Excellent oral and written communication skills.
• Advanced knowledge and efficient use of Microsoft Office Suite.
• Strong ability to work well with people, under pressure, and with stringent time restraints.
• Strong ability to work on multiple tasks such as email, text messages, and phone calls.

Responsibilities

• Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
• Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.
• Generate credit and debit memos as necessary.
• Work with a team of Customer Service Representatives collectively to achieve team goals.
• Perform other duties as assigned.

Skills

Customer service

Call center

Communication skills

Multitasking

Sales experience

Spanish language

Teamwork

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Atlas Disposal Industries is seeking a Customer Service Representative in Phoenix, AZ to assist customers by handling calls, emails, and text inquiries and resolving product or service-related issues. The role requires collaboration with other departments to address customer needs and ensure satisfaction.

The ideal candidate has 2–3 years in a call center, a high school diploma, strong communication skills, and proficiency with Microsoft Office.