Bilingual Customer Service & Field Support Specialist

Atlas Credit Company Inc; San Antonio (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid vacation & sick time

Major holidays paid

401(k) matching

Performance bonuses

Career advancement opportunities

Job summary

Atlas Credit Company Inc is seeking a Customer Service Representative (CSR) to deliver outstanding service in both office and field settings. You will assist with loan applications, account management, and collections while building lasting customer relationships.

The role emphasizes problem-solving, communication, and the ability to handle high-volume calls in a dynamic environment. A valid driver’s license and reliable vehicle are required for fieldwork, with competitive benefits offered.

Qualifications

• 1+ years of customer service or financial services experience.
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortably making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.
• Bilingual is a plus; English required.

Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Communication

Problem-solving

Multitasking

Listening skills

High-volume calls

Fieldwork readiness

Job description

Atlas Credit Company Inc is seeking a Customer Service Representative (CSR) to deliver outstanding service in both office and field settings. You will assist with loan applications, account management, and collections while building lasting customer relationships.

The role emphasizes problem-solving, communication, and the ability to handle high-volume calls in a dynamic environment. A valid driver’s license and reliable vehicle are required for fieldwork, with competitive benefits offered.