Inbound Support Pro: Call Center & Lead Gen

Cask & Schooner; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Cask & Schooner in Phoenix, Arizona is seeking a friendly and hard-working customer service associate to enhance their team. In this role, you will be responsible for answering incoming calls and emails, addressing customer questions and complaints, and directing potential leads to the sales team.

The ideal candidate will have a high school diploma, relevant customer service experience, and excellent communication skills. Join us to maintain exceptional customer relationships and team collaboration.

Qualifications

• Customer service experience preferred.
• Ability to communicate and interact with various people.
• Strong work ethic and ability to work in a team environment.

Responsibilities

• Field incoming calls in a timely manner.
• Identify customer questions and concerns.
• Generate leads for the sales team.

Skills

Excellent interpersonal communication skills

Ability to multitask

Outgoing and positive demeanor

Education

High school diploma or equivalent (GED)

Tools

Familiarity with CRM systems

Job description

Cask & Schooner in Phoenix, Arizona is seeking a friendly and hard-working customer service associate to enhance their team. In this role, you will be responsible for answering incoming calls and emails, addressing customer questions and complaints, and directing potential leads to the sales team.

The ideal candidate will have a high school diploma, relevant customer service experience, and excellent communication skills. Join us to maintain exceptional customer relationships and team collaboration.