Bilingual Customer Service Specialist (EN/SP) – Account Support

SmartRecruiters, Inc.; Memphis (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Sutherland is seeking a BILINGUAL (EN/SP) Customer Service Specialist in Memphis, TN. You will manage accounts, analyze histories, and negotiate payment arrangements while delivering top-tier service in a fast-paced environment.

The role includes thorough documentation, clear communication, and a commitment to professional growth through a comprehensive training program and supportive team.

Qualifications

• High School Diploma required.
• Fluent in English and Spanish.
• Typing speed of at least 30 WPM.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle high volume inbound calls.

Responsibilities

• Analyze payment history and communicate account statuses to customers.
• Recommend solutions and negotiate collection arrangements.
• Report sensitive issues to the Team Leader.
• Document all activities clearly per procedures.

Skills

Bilingual EN/SP

Typing 30 WPM

Customer service

Communication skills

Organizational skills

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Word

Excel

Job description

Sutherland is seeking a BILINGUAL (EN/SP) Customer Service Specialist in Memphis, TN. You will manage accounts, analyze histories, and negotiate payment arrangements while delivering top-tier service in a fast-paced environment.

The role includes thorough documentation, clear communication, and a commitment to professional growth through a comprehensive training program and supportive team.