Spanish/English Customer Service Representative

Sutherland; Memphis (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Supportive team environment

Paid training

Career advancement

Benefits package

Job summary

Sutherland in Memphis is seeking a bilingual English/Spanish Customer Service Specialist for a full-time role. You will manage client accounts, analyze payment histories, communicate status, and negotiate arrangements. You will receive top training, work in a supportive team, and have opportunities for advancement.

Strong communication, problem-solving, and organization are essential. Requirements include a High School Diploma, fluent English and Spanish, typing 30 WPM, and experience in

Qualifications

• Fluent in English and Spanish required.
• High School Diploma required.
• Typing speed of at least 30 WPM.
• Experience in customer service or call center environments valued.

Responsibilities

• Analyze payment history/notes and communicate account statuses to customers.
• Recommend solutions by analyzing accounts and negotiating collection arrangements.
• Report sensitive issues to Team Leader promptly.
• Document all activities clearly per procedures.
• Salary: $18.50/hr.

Skills

Bilingual English/Spanish

Typing 30 WPM

Communication skills

Problem-solving

Education

High School Diploma

Tools

Microsoft Windows

Word

Excel

Job description

• Full-time

Company Description

Sutherland is on the lookout for team-oriented and results-driven people to join us asBILINGUAL (EN/SP)Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you!

Job Description

• A supportive team environment- All efforts are collective, so you are never alone
• Top-notch paid training- A chance to learn and earn
• Unlimited advancement opportunities- Your career development is never-ending
• Rewarding benefits package-Your well-being is top priority

Your new Career will include:

• Analyzing payment history/notes and clearly communicating account statuses to customers
• Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
• Promptly report/refers sensitive and complex issues to the Team Leader
• Documenting all activities in accordance with established procedures in a clear and concise manner
• $18.50/hr

Qualifications

• High School Diploma (required)
• Fluent in English and Spanish (required)
• Ability to type a minimum of 30 WPM
• Previous experience in customer service, retail services, and call contact environment
• Strong organizational and problem-solving skills
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meetingdeadlines

Additional Information

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation
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