Spanish/English Customer Service Representative

SmartRecruiters, Inc.; Memphis (TN); On-site; USD 38,000 - 46,000; Full time

Job summary

Sutherland is seeking a BILINGUAL (EN/SP) Customer Service Specialist in Memphis, TN. You will manage accounts, analyze histories, and negotiate payment arrangements while delivering top-tier service in a fast-paced environment.

The role includes thorough documentation, clear communication, and a commitment to professional growth through a comprehensive training program and supportive team.

Qualifications

• High School Diploma required.
• Fluent in English and Spanish.
• Typing speed of at least 30 WPM.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle high volume inbound calls.

Responsibilities

• Analyze payment history and communicate account statuses to customers.
• Recommend solutions and negotiate collection arrangements.
• Report sensitive issues to the Team Leader.
• Document all activities clearly per procedures.

Skills

Bilingual EN/SP

Typing 30 WPM

Customer service

Communication skills

Organizational skills

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Word

Excel

Job description

• Full-time

Company Description

Sutherland is on the lookout for team-oriented and results-driven people to join us asBILINGUAL (EN/SP)Customer Service Specialist. These forward-thinkers will be responsible for efficiently managing client accounts by taking ownership of account handling, maintenance, collection and liquidation for assigned portfolios.

The Sutherland team is dedicated to providing professional work opportunities that will aid in the development of your analytical and problem-solving skills. We are committed to building a better you!

Job Description

• A supportive team environment- All efforts are collective, so you are never alone
• Top-notch paid training- A chance to learn and earn
• Unlimited advancement opportunities- Your career development is never-ending
• Rewarding benefits package-Your well-being is top priority

Your new Career will include:

• Analyzing payment history/notes and clearly communicating account statuses to customers
• Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
• Promptly report/refers sensitive and complex issues to the Team Leader
• Documenting all activities in accordance with established procedures in a clear and concise manner
• $18.50/hr

Qualifications

• High School Diploma (required)
• Fluent in English and Spanish (required)
• Ability to type a minimum of 30 WPM
• Previous experience in customer service, retail services, and call contact environment
• Strong organizational and problem-solving skills
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills
• Excellent attention to detail
• Working knowledge of Microsoft Windows, Word, and Excel
• Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meetingdeadlines

Additional Information

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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