Bilingual Customer Service Specialist (EN/SP) - Collections

Sutherland; Memphis (TN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Supportive team environment

Paid training

Career advancement

Benefits package

Job summary

Sutherland in Memphis is seeking a bilingual English/Spanish Customer Service Specialist for a full-time role. You will manage client accounts, analyze payment histories, communicate status, and negotiate arrangements. You will receive top training, work in a supportive team, and have opportunities for advancement.

Strong communication, problem-solving, and organization are essential. Requirements include a High School Diploma, fluent English and Spanish, typing 30 WPM, and experience in

Qualifications

• Fluent in English and Spanish required.
• High School Diploma required.
• Typing speed of at least 30 WPM.
• Experience in customer service or call center environments valued.

Responsibilities

• Analyze payment history/notes and communicate account statuses to customers.
• Recommend solutions by analyzing accounts and negotiating collection arrangements.
• Report sensitive issues to Team Leader promptly.
• Document all activities clearly per procedures.
• Salary: $18.50/hr.

Skills

Bilingual English/Spanish

Typing 30 WPM

Communication skills

Problem-solving

Education

High School Diploma

Tools

Microsoft Windows

Word

Excel

Job description

Sutherland in Memphis is seeking a bilingual English/Spanish Customer Service Specialist for a full-time role. You will manage client accounts, analyze payment histories, communicate status, and negotiate arrangements. You will receive top training, work in a supportive team, and have opportunities for advancement.

Strong communication, problem-solving, and organization are essential. Requirements include a High School Diploma, fluent English and Spanish, typing 30 WPM, and experience in