Bilingual Customer Service & Sales Support Specialist

SRS Distribution; Savannah (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision insurance

Flexible spending accounts

Job summary

SRS Building Products in Savannah, GA, is seeking a Customer Service Representative to provide outstanding counter and phone service, support sales, and coordinate with drivers and the warehouse. The role emphasizes bilingual communication, CRM/ERP proficiency, and a proactive approach to customer satisfaction.

The position is on-site in a fast-paced office, with opportunities for growth and advancement within sales or management tracks.

Qualifications

• Proven customer service and phone handling experience with active listening.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented mindset.
• Authorized to work in the U.S. without sponsorship.
• Bilingual English/Spanish preferred.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and coordinates with sales, drivers, and warehouse teams.
• Processes transactions in the ERP system and supports sales growth by identifying opportunities.
• Upholds company values and uses bilingual skills to enhance customer experience.

Skills

Customer service

Phone handling

Active listening

Teamwork

Bilingual English/Spanish

CRM systems

ERP platforms

Relationship building

Sales support

Education

High school diploma

Associate/Bachelor's in communications or business management

Tools

CRM systems

ERP systems

Job description

SRS Building Products in Savannah, GA, is seeking a Customer Service Representative to provide outstanding counter and phone service, support sales, and coordinate with drivers and the warehouse. The role emphasizes bilingual communication, CRM/ERP proficiency, and a proactive approach to customer satisfaction.

The position is on-site in a fast-paced office, with opportunities for growth and advancement within sales or management tracks.