Bilingual Customer Service & Sales Support

SRS Distribution Inc.; Whitehall (Lehigh County); Hybrid; USD 35,000 - 48,000; Full time

Job summary

SRS Distribution Inc. is seeking a Customer Service Representative for its Whitehall, PA office. The role provides front-line counter and phone support, addressing inquiries, processing orders, and delivering excellent service.

You will work closely with sales, drivers, and warehouse staff to ensure timely order fulfillment while maintaining accurate customer records. A bilingual English/Spanish ability is preferred, with growth paths in sales or management.

Qualifications

• Minimum 1–2 years of customer service experience.
• Familiarity with CRM and ERP systems for order entry and transactions.
• Authorized to work in the U.S. without sponsorship.
• Bilingual English/Spanish preferred.

Responsibilities

• Assist walk-in customers with inquiries and sales support.
• Process orders and transactions in the ERP/CRM systems.
• Coordinate with sales, drivers, and warehouse teams to fulfill orders.
• Maintain accurate customer records and resolve issues promptly.

Skills

Customer service

Phone handling

Active listening

Communication

Teamwork

Education

High school diploma

Associate's or Bachelor's degree (preferred)

Tools

CRM systems

ERP platforms

Job description

SRS Distribution Inc. is seeking a Customer Service Representative for its Whitehall, PA office. The role provides front-line counter and phone support, addressing inquiries, processing orders, and delivering excellent service.

You will work closely with sales, drivers, and warehouse staff to ensure timely order fulfillment while maintaining accurate customer records. A bilingual English/Spanish ability is preferred, with growth paths in sales or management.