Bilingual Customer Service & Sales Specialist

The Sherwin-Williams Company; Scranton (Lackawanna County); On-site; USD 30,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company in Scranton, PA seeks a Customer Service Specialist for Store #5645. You will assist customers, answer questions about products, and recommend solutions to meet needs.

You will handle transactions, tinting, stocking, and deliveries while maintaining display standards and upholding sales targets. Ideal candidates are bilingual in English and Spanish, have a valid driver's license, and can lift up to 70 lbs.

Qualifications

• Must be 18+ and legally eligible to work in the United States.
• Must read, write, comprehend, and communicate in English and Spanish.
• Valid, unrestricted Driver's License required.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends as scheduled.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Follow and achieve monthly/quarterly/yearly sales goals.
• Maintain accurate work order files and formulas.
• Pull products from floor or warehouse; tint and mix as needed.
• Stock shelves and set up displays; unload/load delivery trucks.
• Assist in deliveries; keep areas in-stock and presentable.
• Remain knowledgeable on products and discuss options.
• Comply with inventory control procedures; suggest sales improvements.

Skills

English proficiency

Spanish proficiency

Customer service

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Scranton, PA seeks a Customer Service Specialist for Store #5645. You will assist customers, answer questions about products, and recommend solutions to meet needs.

You will handle transactions, tinting, stocking, and deliveries while maintaining display standards and upholding sales targets. Ideal candidates are bilingual in English and Spanish, have a valid driver's license, and can lift up to 70 lbs.