Bilingual Customer Service & Sales Specialist

The Sherwin-Williams Company; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers, both in person and over the phone, by identifying needs and recommending products. The role emphasizes delivering outstanding service while supporting store sales goals and maintaining accurate records.

Responsibilities include processing transactions, stocking, tinting and mixing products as needed, and delivering orders.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the country without sponsorship now or in the future.
• Must read, write, comprehend and communicate in English.
• Must be able to read, write, comprehend and communicate in Spanish.
• Lift up to 50 lbs frequently and 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer Service

Sales

Bilingual Spanish

Cash Handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers, both in person and over the phone, by identifying needs and recommending products. The role emphasizes delivering outstanding service while supporting store sales goals and maintaining accurate records.

Responsibilities include processing transactions, stocking, tinting and mixing products as needed, and delivering orders.