Bilingual Customer Service & Sales Specialist

The Sherwin-Williams Company; Cordova (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company in Cordova, TN, is seeking a Customer Service Specialist to engage with customers, identify needs, and promote suitable Sherwin-Williams products. Responsibilities include processing transactions, stocking shelves, tinting and mixing paints, and supporting deliveries while upholding store standards and sales targets.

Ideal candidates demonstrate strong customer service, English and Spanish communication, and the ability to handle physical tasks, with flexibility for

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without visa sponsorship.
• Must read, write, comprehend and communicate in English.
• Must read, write, comprehend and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Lift up to 50 lbs frequently and 70 lbs occasionally.
• Able to work evenings and weekends.
• Internal to Sherwin-Williams: must have a 'meets expectations' rating.
• Internal to Sherwin-Williams: must complete HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately per policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work order files and formulas.
• Pull products from sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products and options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Communication

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Point of Sale (POS)

Delivery/stock handling

Driver's license

Job description

The Sherwin-Williams Company in Cordova, TN, is seeking a Customer Service Specialist to engage with customers, identify needs, and promote suitable Sherwin-Williams products. Responsibilities include processing transactions, stocking shelves, tinting and mixing paints, and supporting deliveries while upholding store standards and sales targets.

Ideal candidates demonstrate strong customer service, English and Spanish communication, and the ability to handle physical tasks, with flexibility for